CASE STUDY | THAMES RIVER SERVICE
Bespoke Project: Ticket Office Sales and Management Solution
Picture the scene. You’re the General Manager of Thames River Services. You look after numerous Ticket Offices along the Thames as well as managing the routes, boats, timetables, staff and reporting to Transport for London daily. Once or twice a year, you have to update the prices of all the tickets.
Sounds simple enough…
Not if the system is old, isn’t networked, isn’t online and reliant on one individual to manually update each ticket machine at each ticket office.
Well, LW design has provided the solution. A new POS ticket office solution with bespoke user interface, touch screen option, able to function without internet access but also connects nightly to a central server for daily reporting, price changes and updates.
A very complex solution to build, a simple solution for everyday use.
We are very proud to have worked with LW Design in the development of our web site and POS System. Lee and his team’s enthusiasm for getting things correct is fantastic, whenever we want something changed on our site they are on to it almost before you have asked. Over the past 10 years we have been with LW Design they have always conducted themselves in a very professional manner, nothing is too much trouble whether it be sorting out a problem with our booking system or changing prices and timetables.
LW Design gives us confidence for the future of our company in all aspects of web design, our online booking and POS Ticket systems.
Paul Ludwig, General Manager,
Thames River Services
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